At DECOR-VASES, we assume the commitment and ethical responsibility to protect the privacy, confidentiality, and security of the personal data of all our customers and visitors. This policy details transparently how we collect, process, and protect your information in compliance with the General Data Protection Regulation (GDPR).
1. Personal Data Collected
We collect only the information strictly necessary to ensure service provision and guarantee a fluid shopping experience:
- Registration Data: Full name, age (for legal age verification), telephone number, and email address.
- Transaction and Logistics Data: Full delivery address, billing data (including Tax Number, if provided by the customer), and details about the selected payment method (which are generated in a secure environment).
- Navigation Data: Analytical information regarding your interactions on our website, collected anonymously for platform optimization and error prevention.
2. Purpose of Data Processing
The information collected is processed electronically and is intended for the following legitimate purposes:
- Order Management: Processing, billing, and shipping the acquired ceramic pieces, as well as providing assistance in case of breakage or returns.
- Service Communication: Notifying the customer about shipment status, structural updates on the site, or critical changes to our services.
- Platform Improvement: Conducting post-sale satisfaction surveys, internal statistical analyses, and traffic monitoring for continuous store improvement.
- Direct Marketing (Optional): Sending newsletters, novelties, and exclusive promotional campaigns from DECOR-VASES. Consent for marketing purposes can be revoked at any time by the user in their Customer Area.
3. Sharing Information with Third Parties
DECOR-VASES never markets, rents, transfers, or shares your personal data with third-party entities for marketing, advertising, or lead generation purposes. Sharing occurs only under two strict scenarios:
- Logistical Partners: We share exclusively telephone contact, email, and address details with our partner transport companies so that your order can be physically delivered.
- Legal Obligations: In exceptional situations of judicial audit, prevention, or detection of fraudulent schemes, data may be made available to competent authorities and entities in compliance with the law.
4. Cookies and Browsing Experience
We use cookies (small text files saved on your device) with the aim of enriching and personalizing your experience on our site. These files serve to automatically recognize the user whenever they return to the online store and guarantee the stability and correct functioning of the session and shopping cart. The user can block or delete cookies in their browser settings, although this may limit access to certain checkout functionalities.
5. Data Subject Rights (GDPR)
In accordance with the rights conferred by the GDPR, the user may, at any time and completely free of charge, exercise the following rights through the official Customer Support channel:
- Access and Rectification: Consult and update their data directly in their personal customer area.
- Erasure: Request the permanent and definitive deletion of their registration from our databases (Right to be Forgotten).
Portability: Request a digital copy of the provided data in a structured, readable format.