The present Terms and Conditions of Use govern the utilization of the DECOR-VASES online store. By navigating and using this website, as well as placing any order, the user fully accepts the conditions described herein. These conditions may be updated periodically, so we recommend regular consultation.
1. General Conditions of Access and Use
- Availability: Access to this platform is granted on a temporary basis. We reserve the right to alter, suspend, or withdraw access to the site or any of its services without prior notice. We do not guarantee the continuous or uninterrupted availability of the website.
- User Obligations: To provide strictly true, accurate, and updated registration, billing, and shipping details. The user must be 18 years of age or older to make purchases.
2. Intellectual Property and Copyright
All content published on this platform — including texts, images, photographs, logos, designs, brands, and software — is the exclusive property of DECOR-VASES or is duly licensed. It is strictly permitted to save, print, or display the site's contents exclusively for personal, non-commercial use. The reproduction, copying, distribution, modification, or utilization of any content for commercial purposes without our prior and express written authorization is completely prohibited.
3. Order Cancellation
The user may request the free cancellation of their order provided it is in a pending status (i.e., before the packaging, wrapping, and dispatch process). The request must be made directly in the customer's personal area. If the order has already been duly paid, the full refund will be processed within a maximum period of 10 business days.
4. Returns and Right of Withdrawal
In accordance with European e-commerce legislation, the customer has the right of withdrawal from the contract (right of cancellation) within 14 days.
- Product Conditions: Returns will only be accepted for completely new, complete products, without any sign of use and strictly packed in their original factory packaging.
- Collection Logistics: Collections associated with accepted returns are carried out from Monday to Friday, between 9:00 AM and 7:00 PM.
- Cost Responsibility: If the reason for the return is the responsibility of DECOR-VASES (e.g., item exchange due to our error or manufacturing defect), the collection is free. If it is an exclusive decision of the customer (e.g., change of mind or error in choosing the model/size), the return transport costs will be deducted from the refund amount.
- Refund Method: As a rule, and to expedite the process, refunds are issued in the form of DECOR-VASES Discount Vouchers for use on future purchases. However, in strict compliance with the law and if the customer prefers, the refund can be made directly through the original payment method.
5. Exchanges
Item exchanges strictly follow the same guidelines and logistical requirements defined for returns, and the process must be previously scheduled, coordinated, and authorized with our Customer Support team.
6. Information, Prices, and Stock
We strive daily to ensure that all descriptions, prices, stocks, and product images displayed are strictly correct. However, we reserve the right to refuse or cancel orders in the event of an obvious typographical error, systemic price failure, or unforeseen stock shortage. All prices indicated in the online store include VAT at the legal rate in force and can be altered without prior notice.
To aid in the visual perception of the pieces' real dimensions, some of our studio photographs include a standard ballpoint pen (approx. 14 cm) which serves purely as a graphical scale reference.
7. Quality and Nature of Handcrafted Ceramic Pieces
The pieces presented at DECOR-VASES stand out for their exclusivity and traditional character. As such, users must take into account the following manufacturing specificities:
- Natural Variations: Being handcrafted items, pieces may present slight variations in tone, finish, measurements, or weight (with a tolerance margin of up to 5% relative to the standard specifications indicated).
- Glazed Items: Small imperfections on the surface of glazed articles (such as tiny pores, pinholes, or slight nuances in colour) result from the impurities and natural characteristics of the clay itself and the firing process. These identity and authenticity marks of traditional ceramics are not considered manufacturing defects.
- Decorative Purpose and Waterproofing: Our products are intended exclusively for decorative purposes and are not originally designed to hold water or constant humidity. However, if you wish to use the piece for natural flowers, you may request our special waterproofing treatment during the checkout process (with an estimated effectiveness rate of 95%).
8. Legal Product Warranty
All articles acquired from DECOR-VASES benefit from the legal warranty against manufacturing defects, valid for the period determined by the legislation in force applicable to consumer goods, counting from the effective delivery date of the piece.
In the event of a duly proven non-conformity, the customer may choose product repair, replacement with an identical piece or one with similar characteristics (by mutual agreement), or a proportional/full refund, should the previous options prove unfeasible.
The warranty strictly excludes damage resulting from misuse, drops, negligence, natural wear and tear over time, inadequate washing, exposure to extreme conditions, or unauthorized repair attempts. Following receipt, technical analysis, and approval of the item at our facilities, the final resolution of the process will occur within a maximum period of 30 days.